Shipping & Refund

Delivery Time
Estimated delivery time is 10-21 business days, varying by destination country.
Order tracking information will be updated within 2-7 business days.
Please check your email

Shipping Range
We currently ship to North America, Southeast Asia*, Oceania, UK, Italy, UAE, Saudi Arabia and Euro.

Order Cancellation Refund Policy
If your order has not been processed, you can cancel the order within 4 hours via email to our customer service at with your order number, contact info, and reasons to cancel.


Return Refund Policy
If your order has been processed, we provide return and refund service under the following conditions:
1. Please contact our customer service within 30 days upon receiving the package if you wish to return items (date of arrival according to tracking information).
2. Returned items must be unopened and in good condition.
3. We do not accept items that are damaged, opened, used, or expired. It is the customers' responsibility to cover the return shipping cost.


Specific steps for refund only:
1. Please provide the order number
2. Please wait for 24 hours to review (if the review fails, we will inform the specific reasons, most of which are due to errors in telling the order number)
3. Refund (usually within 24 hours, the money will be returned to your account)

The specific steps required to return the goods:
1. Please provide the order number
2. Please provide the international express logistics tracking number that can be queried
3. After receiving the goods, please wait for 24 hours to review, (mainly to check whether the package is complete and whether the goods affect secondary sales)
4. Refund (usually within 24 hours, the money will be returned to your account)

Note: If it affects secondary sales, we will charge a nominal fee, which will not exceed 50% of the total order amount.


Company Name: Heilongjiang Liangshi Trading Co., Ltd

Address: Room 501, 5th Floor, Building 10, Harbin Songbei (Shenzhen Longgang) Science and Technology Innovation Industrial Park, No. 3043, Zhigu Second Street, Songbei District, Harbin, China


Tel: +86 15846107250

Our customer service hours are from 9:00 am to 5:00 pm in the United States

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