Return / Refund Conditions
1. Items received within 30 days.
2. Returned items must be unopened or in good condition and come in their original packaging. We will not accept returned items that have been opened, damaged, or altered in any way.
3. For returns caused by the seller, the shipping cost is fully borne by the seller.
4. If the return is due to personal reasons, you are responsible for the return shipping costs.
Note: We do not accept returned items that have been sent back directly by you without confirmation from us.
5. The after-sales return period is 30 days after receipt of the package (subject to logistics information).
If you find any quality problems with the product (torn, incomplete, dried out, etc.) during the after-sales warranty period, please contact us immediately and send us a clear picture of the item in question. We can replace it after inspection.
Please do not throw away the lenses and lens packaging until the problem is resolved. We have several different packages, and the color of the lenses may be different in different packages.
Notice:
1. Please check the items before opening them for damage or incorrect color.
2. There is only one after-sale privilege per order.
3. No exchanges, returns or refunds will be offered if the product color is not what you expected/incorrect or if the parameters you ordered do not fit your eyes.
Return/refund process
1. sign in to your gellense account.
2. find the order in my order, and click the "return item" button.
3. select the item(s) you would like to return, indicate the reason, and submit.
4. select return method: return by USPS or UPS return label. print the return label and securely tape it on the outside of your return package.
5. mail out the package at your nearest USPS or UPS location.
note: if you are paying to ship back the return yourself, you can use any shipping method you like, just make sure it's postmarked no later than 45 days from the purchase date.
6. We receive your return package.
After we receive the returned package, we will check the package for completeness and then process the refund to your account according to the return conditions.
Refund InformationTelephone: +86 15846107250The Legal name of the business: Liangshi Trading Co., Limited
Return Address: UNIT 616, 6/F., KAM TEEM INDUSTRIAL BUILDING, 135
CONNAUGHT ROAD WEST, SAI WAN HONG KONG
Customer service email: info@gellense.comWhatever you need, you can find it on gellense.com
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